Returns & Exchanges

We want you to be completely satisfied with your ACAI Outdoorwear purchase, which is why we offer a 28-day return window for all items in their original, unworn condition. Whether you need a different size for the trails or a full refund, our streamlined process ensures you can get back to your adventures quickly.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Place the items in their original packaging with all tags attached, ensuring the parcel is securely sealed for transit.

• 3.
  Ship the Parcel

  Generate your prepaid shipping label through the portal and drop off your package at any authorized courier collection point.

• 4.
  Receive Refund or Exchange

  Once our warehouse team inspects your return, we will process your refund to the original payment method or dispatch your exchange within 5-7 working days.